Privacy Policy

Effective date: 18 October 2026 Last updated: 18 October 2026 1. Introduction This policy explains how Adiyogi Ayurveda collects, uses, stores, shares and protects information when you visit the website, place an order, make a payment or contact support. We handle information responsibly under applicable Indian laws. Where consent is required, we will seek it through an appropriate process. 2. Business information Adiyogi Ayurveda, 1st Floor, House No. 3364, Plot No. 115, Onkar Nagar - A, Street No. 244, Hansapuri, Tri Nagar City, New Delhi, North West Delhi, Delhi - 110035, India. Email: help@adiyogiayurveda.in. Phone: +91 95408 56530. 3. Information we collect Personal and contact information may include name, mobile number, email address, billing and shipping address, PIN code and delivery instructions. Order and transaction information may include items purchased, order ID, order value, discounts, delivery charges, payment status, transaction reference and refund or support records. Payment providers and banks may process the payment; we may receive payment status and references but do not intentionally collect or store UPI PINs, banking passwords, card PINs or OTPs. Technical information may include IP address, browser/device details, pages viewed, approximate timestamps, cookies and similar identifiers. We may process information you choose to send when contacting us. Do not send sensitive payment credentials or unnecessary medical information through support channels. 4. How information is used Information may be used for order processing, payment reconciliation, delivery, customer support, accounting, security, fraud prevention, website improvement, permitted marketing and legal or regulatory compliance. 5. Cookies and similar technologies The website may use cookies, pixels, tags and similar tools for functionality, usage analysis and advertising measurement depending on the services enabled. You can manage cookies through browser settings and any preference tool offered. Disabling cookies may affect some features. Where consent is legally required for non-essential tracking, an appropriate consent mechanism should be used. 6. Sharing information We do not sell personal information as a standalone commercial product. Where reasonably necessary and legally permitted, relevant information may be shared with payment providers and banks, delivery partners, hosting and technology providers, analytics/marketing providers where enabled and permitted, professional advisers, and competent authorities where required by law or necessary to protect legal rights or investigate fraud. We limit sharing to what is reasonably necessary for the purpose. 7. Payments and communications Razorpay online payments and direct UPI payments may be processed by the selected payment provider, bank and payment network. Those services have their own terms and privacy practices. We may use contact details for order confirmation, dispatch, delivery, payment issues, customer support and refunds. Optional promotional messages can be stopped by contacting support; necessary transactional communications may continue. 8. Data retention and security We retain information only as long as reasonably necessary for fulfilment, support, accounting, fraud prevention, dispute resolution and legal compliance. Some records may need to be retained longer by law or to establish, exercise or defend legal claims. We use reasonable technical and organisational measures to protect information. No online system can be guaranteed completely secure; if a breach occurs, we will act as required by applicable law. 9. Your choices and rights Subject to applicable Indian law, you may request access to information, correction of inaccurate information, deletion where legally permissible, withdrawal of consent where applicable, or grievance review. Email help@adiyogiayurveda.in with the subject “Privacy Request” and provide enough information to identify the records. We may request reasonable verification. Certain information may need to be retained to complete orders, meet legal duties or resolve disputes. 10. Children's privacy and third-party websites The website is not intended to facilitate unlawful purchases by children. We do not knowingly collect children’s information where prohibited or where required consent has not been obtained. Links to third-party websites and services are governed by their own policies; we are not responsible for their independent practices. Some service providers may process information outside India, subject to applicable law. 11. Marketing and policy changes Promotional communications are sent where permitted and, where required, with consent. Use available unsubscribe instructions or contact support to stop optional marketing. We may update this policy to reflect changes in practices, providers or law, and will publish the updated version with a revision date. 12. Grievance and contact For privacy requests or grievances, email help@adiyogiayurveda.in with the subject “Privacy Request” or “Privacy Grievance”, or call +91 95408 56530. This policy is governed by the laws of India and does not limit rights available under applicable law.